Store & Privacy Policies

Store Policy

Pristine Herbal Touch offers the following Warranty and Returns Policy:

(For Buyers from this site only)

Our herbal products are meant either for ingestion or for topical use. Like prescription pharmaceuticals, we cannot accept previously opened, refused or unclaimed shipments for refund. This is because we have lost the chain of custody of the parcel and the product may have been damaged in transit or someone may have tampered with the contents. Therefore, under these conditions, there can be no refunds.

If a product has arrived damaged or if you suspect it has been tampered with please advise the courier immediately and contact us for a Return Merchandise Authorization. We will replace lost, damaged or defective products upon written notice.

Please do NOT refuse shipments or return them to the shipping location. Unclaimed or refused shipments will be held for 30 days pending a change ship order from you after which they will be destroyed. No refunds will be issued.

We will issue refunds under our existing warranty policy (see below) where someone has used the product and the product has failed to perform as warranted. To implement a warranty claim, you must contact us within 30 days of purchase. Please contact our Customer Care center by phone or email.

Refunds and warranties are processed by our Customer Care facility in Los Angeles, CA

1-800-395-8401 (hours: 9am-6pm) Monday to Friday

Special Return requests are evaluated on a case by case basis. If a return is allowed it must be sent back unopened, undamaged with the plastic seal around the WMV box intact. It’s a good idea to return it in a Priority Mail box with Delivery Confirmation.

All returned opened or damaged WMV kits will receive a refund of 50% of the purchase price.

Undamaged WMV kits will be refunded in full minus shipping charges.

WE DO NOT ACCEPT INTERNATIONAL RETURNS!
WE DO NOT GUARANTEE INTERNATIONAL SHIPPING!


Wart Mole Vanish – Specific information

Please note that approximately 90% of first time users are successful with one application, the others will require 2 or more applications for complete results. (Wart Mole Vanish) Most problems are user application problems and are easily remedied.

If making a warranty claim, You may be required to complete a written questionnaire about your usage of the product and/or be interviewed (by phone) with our staff to determine what problem may have occurred. If remedial assistance is not successful then we will process an application for refund. Refunds normally process in 7-10 working days.

You must be 18 years of age or older to purchase Wart & Mole Vanish.

Refunds and warranties are processed by our Customer Care facility in Los Angeles, CA

1-800-395-8401 (hours: 9am-6pm) Monday to Friday


Wart Mole Vanish Warranty information:

We recommend that first time users purchase only one box. Warranty is for one box only.

We warrant that the product will perform as advertised and will reduce or remove most warts/moles or skin tags with a single application, if a user is having difficulty they should contact Customer Care immediately to discuss their options under our warranty. Failure to contact us within a reasonable time of use (30 days) will invalidate our warranty policy.

We do NOT guarantee that the product will remove all warts/moles or skin tags in a single application but approximately 90% achieve this result.

We do NOT guarantee that your warts/moles or skin tags will not grow back.

We do NOT guarantee that the product will NOT scar or cause a blemish. Whenever attempting to manipulate or change the dermis one should expect that a blemish or scar may result. In most circumstances the use of the product will result in a minor and temporary blemish that normally fades away within 90 days.

Use of other products may invalidate our warranty, please contact us before using any other product in combination with Wart Mole Vanish.

We will expect proof of purchase and use of the product.

We do NOT refund shipping charges.

Refunds and warranties are processed by our Customer Care facility in Los Angeles, CA

1-800-395-8401 (hours: 9am-6pm) Monday to Friday

Please note: You must be 18 years or older to purchase and use this product. For children, adult supervision is required.

In order to receive customer support and warranty service, you must provide the serial number located at the bottom of every Wart & Mole Vanish package. Merchandise with missing or altered serial numbers may be stolen or counterfeit.

To ensure that you receive proper customer support and care, please be sure to purchase from an authorized Pristine Herbal Touch distributor only! To check if your Wart & Mole Vanish product is genuine, please contact our customer support team.


Wholesale Customers

Wholesale buyers must adhere to our selling guidelines and restrictions. These include, but are not limited to the following:

  • No selling on eBay or any other online auction houses.
  • No selling on Amazon.
  • No PPC campaigns on any search engine or any online sales unless given written permission.
  • All online sales text must be approved before being posted.


Pristine Customer Care
3640 S Sepulveda Blvd #2-346
Los Angeles, CA 90034
USA

This information has not been reviewed and/or approved by any governmental agency.

Privacy Policy

We do not sell, rent, share, or transfer your personal information to third parties. The information you give us is confidential, and will not be sold or given to any individual, company or organization.


Information Collection & Use


Registration

When purchasing from our Web sites, you have to complete a registration form and/or create a user name and password. During registration you are required to give contact information (such as name and email address). We use this information to fulfill your order and/or contact you about the services on our site in which you have expressed interest.

You have the option to provide demographic information (such as income level and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.

Pristine Herbal Touch is the sole owner of the information collected on www.wartmolevanish.com and www.pristine-herbal-touch.com. Pristine Herbal Touch collects personally identifiable information from our users at several different points on our Web site.


Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes, to monitor site traffic, or personalize the site (in the case of anonymous information collected in surveys), to send participants an email newsletter.


Special Offers and Updates

We will occasionally send you information on products, services, special deals, promotions. You can sign up for these emails by contacting our customer service department by email (contact form) or telephone (310-591-8555 or toll-free at 800-395-8401). When we offer these special deals or promotions, we will provide a link to a registration form located within www.wartmolevanish.com or www.pristine-herbal-touch.com alongside these specific announcements.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the .Choice and Opt-out..


Service-related Announcements

We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by contacting our customer service representatives (310-591-8555 or toll-free at 800-395-8401).


Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.


Choice/Opt-out

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@pristineherbaltouch.com or you may contact us at 800-395-8401, email us at info@pristineherbaltouch.com or mail us at 3640 S. Sepulveda Blvd, Suite 2-346, Los Angeles CA, 90034 to opt-out.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.


Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your name, your email and your friend.s email addresses. We will automatically send your friend a one-time email inviting him or her to visit the site. Pristine Herbal touch stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us using our contact form to request that we remove this information from our database.


Agents

We use an outside shipping company to fulfil orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.


Service Providers

We use other third parties to provide Web analytics and web hosting on our site. When accessing this site, anonymous information may be collected and sent to these third parties. These third parties will not collect and are prohibited from using your personally identifiable information for any other purpose.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.


Testimonials

If you post a testimonial on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these sites, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

We do not share, sell, rent or trade PII with third parties for their promotional purposes.


Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support using our contact form or by contacting us by telephone or postal mail at the contact information listed below.


SSL Encryption

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using the highest possible (128 bit) secure socket layer technology (SSL). [To learn more about SSL, follow this link http://www.webopedia.com/TERM/S/SSL.html]

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email using our contact form.

A cookie is a small text file that is stored on a user.s computer for record-keeping purposes. We use cookies on this site. We do/do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser.s .help. file. Please goto http://www.cookiecentral.com/ for more information on cookies.

We set a persistent cookie to store your passwords, so you don.t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. We also utilize cookies to track our ad campaigns.

We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by Pristine Herbal Touch only and does not cover the use of cookies by any advertisers.


Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.


Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Pristine Herbal Touch. Please be aware that we, Pristine Herbal Touch, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.


Effective Date: 05/07/2007

Pristine Herbal Touch
3640 S. Sepulveda Blvd. #2-346
Los Angeles, CA 90034
Phone: International (310) 862-4510 (hours: 8am-9pm GMT)
Toll free: US & Canada – (800) 395-8401 (hours: 8am-9pm)

Use Our Online Form to E-mail Us