Store Policies
Pristine Herbal Touch offers the following Warranty and Returns Policy:
(For Buyers from this site only)
Our herbal products are meant either for ingestion or for topical use. Like prescription pharmaceuticals, we cannot accept previously opened, refused or unclaimed shipments for refund. This is because we have lost the chain of custody of the parcel and the product may have been damaged in transit or someone may have tampered with the contents. Therefore, under these conditions, there can be no refunds.
If a product has arrived damaged or if you suspect it has been tampered with please advise the courier immediately and contact us for a Return Merchandise Authorization. We will replace lost, damaged or defective products upon written notice.
Please do NOT refuse shipments or return them to the shipping location. Unclaimed or refused shipments will be held for 30 days pending a change ship order from you after which they will be destroyed. No refunds will be issued.
We will issue refunds under our existing warranty policy (see below) where someone has used the product and the product has failed to perform as warranted. To implement a warranty claim, you must contact us within 30 days of purchase. Please contact our Customer Care center by phone or email.
Refunds and warranties are processed by our Customer Care facility in Burg, DE.
Wart Mole Vanish - Specific information
Please note that approximately 90% of first time users are successful with one application, the others will require 2 or more applications for complete results. (Wart Mole Vanish) Most problems are user application problems and are easily remedied.
If making a warranty claim, You may be required to complete a written questionnaire about your usage of the product and/or be interviewed (by phone) with our staff to determine what problem may have occurred. If remedial assistance is not successful then we will process an application for refund. Refunds normally process in 7-10 working days.
You must be 18 years of age or older to purchase Wart & Mole Vanish.
Refunds and warranties are processed by our Customer Care facility in Burg, DE.
Wart Mole Vanish Warranty information:
We recommend that first time users purchase only one box. Warranty is for one box only.
We warrant that the product will perform as advertised and will reduce or remove most warts or moles with a single application, if a user is having difficulty they should contact Customer Care immediately to discuss their options under our warranty. Failure to contact us within a reasonable time of use (30 days) will invalidate our warranty policy.
We do NOT guarantee that the product will remove all warts or moles in a single application but approximately 90% achieve this result.
We do NOT guarantee that the product will NOT scar or cause a blemish. Whenever attempting to manipulate or change the dermis one should expect that a blemish or scar may result. In most circumstances the use of the product will result in a minor and temporary blemish that normally fades away within 90 days.
Use of other products may invalidate our warranty, please contact us before using any other product in combination with Wart Mole Vanish.
We will expect proof of purchase and use of the product.
We do not refund shipping charges.
Refunds and warranties are processed by our Customer Care facility in Burg, DE.
Please note: You must be 18 years or older to purchase and use this product. For children, adult supervision is required.
